Patron Services

Accommodations

Restrooms and water fountains are available on each level of the Long Center. Restrooms and water fountains are also available at our performances at Palmer Events Center.

ATM (Automated Teller Machine)

For patron convenience, an ATM is located inside the south entrance of Palmer Events Center. There is also an ATM located in the East end of the main lobby of the Long Center. Most major bank, credit and debit cards are accepted.

Cameras, Cell Phones, Recorders, Beepers & Watch Alarms

The use of cameras or audio recording equipment is strictly prohibited. Patrons are asked to turn off cellular phones, beepers and watch alarms prior to the performance.

Emergency Messages

Patrons expecting urgent calls are requested to leave their name and exact seat location (aisle, section, row, & seat number) at the Director of Usher’s station in the main lobby. Messages will be delivered at a suitable pause in the performance unless it’s a medical emergency.

Emergency Phone Number

Please leave the concert venue phone number and the exact seat location (aisle, section, row, & seat number) with your sitter or service so we may easily locate you in the event of an emergency.

Late Seating

In deference to the comfort and listening pleasure of the audience in the Hall, late-arriving patrons will not be seated while music is being performed. Latecomers will be seated during a suitable pause in the performance.

Lost and Found

Patrons should check with the Director of Ushers immediately following the performance, or call the Long Center – (512) 457-3100, or the Palmer Events Center Security Office – (512) 404-4113.

Services for Patrons With Disabilities

The Long Center & Palmer Events Center meet or exceed all criteria established by the Americans with Disabilities Act (ADA). Requests for accommodations should be made when purchasing tickets. Accessibility features include special designated parking spaces, seating areas, elevators with Braille signage, and specially equipped restrooms.

Parking

Parking for Austin Symphony events is provided by the City of Austin for a charge of $8 (cash or credit card) at the Palmer Events Center Garage.

Handicap parking is available for Long Center and Palmer Events Center events and is located on each level of the Palmer Events Center Garage.

Smoking Policy

The Long Center & Palmer Events Center are smoke-free buildings. Smoking is permitted only outside the venues in designated areas.

Ticket Office

The Box Office for the Long Center is located outside at the base of the Grand Staircase on the east side of the building. The Box Office opens one hour prior to performances.

The Box Office for Palmer Events Center is located in the main lobby and opens one hour prior to performance.

Lobby Bars

There are beverage bars located on each level of the Long Center and in Palmer Events Center.

Box Office Prior to Performance

The Box Office is located in Symphony Square on the corner of 11th and Red River.

Hours

Monday to Friday: 9am – 5pm
Saturday: 12pm – 5pm (Concert day only)

Phone: (512) 476-6064
Phone: (888) 462-3787 (toll-free outside local area)
Fax: (512) 473-8743

Tickets to Austin Symphony performances may be purchased with most major credit cards, cash or local personal checks.

At 7:45 p.m. the night of the performance, all unclaimed donated/comp tickets are released back to the ASO box office to seat patrons on stand-by and our volunteers.

Limited free parking is available to ticket buyers right in front of the Box Office building on Red River St. at 11th St.